Refund policy

CANCELATIONS & CHANGES

If you have booked a course and decide to cancel your booking within 14 days of the purchase date, we will refund your course fees less a £25 administration fee. Please note, we will not be able to offer any refund and full course fees will become payable, if the booking is made, then cancelled within 14 days of the course start date. 

If you wish to cancel your course booking and notify us 14 days after the purchase date, we will refund 50% of your course fees. The remaining (50%) balance of fees can be used as a discount, if you decide to book again. Course rebooking discounts are valid for 12 months from the date your course fees are refunded. We will supply you with a course booking discount code.

If you are unable to attend your course and notify us within 14 days inclusive of the start date of the course, we will not be able to offer any refund and full course fees will become payable. In exceptional circumstances, we may be able to offer you a course rebooking code for a fee of £99. 

Course places are dependant on sufficient spare capacity for new customer bookings.

If you have to stop attending your course due to illness or are contacted by the NHS and advised to self isolate, a £99 rebooking fee will be required to re-book you on to another course. Course places are dependant on sufficient spare capacity for new customer bookings.

Any per course re-arrangement or cancellation will be subject to a £25 processing charge, at any time after the booking is made. Changes to course date bookings can only be made 14 Days prior to the original course booked date.

Returns 
Our policy lasts 14 days. If 14 days have gone by since you purchased tools, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as newspapers or magazines cannot be returned. 

Additional non-returnable items:
- Gift cards  

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Contact@thediyschool.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Contact@thediyschool.co.uk and send your item to: The DIY School Training Limited, Pear Mill - The DIY School, Stockport Road West, Manchester, SK6 2BP, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: The DIY School Training Limited, Pear Mill - The DIY School, Stockport Road West, Manchester, SK6 2BP, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.